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SHIPPING
Some Restrictions Apply
JOIN THE BEST DEALER PROGRAM IN TREE CARE
Quick launch your RNA Dealer Program with an inventory starter package and ready-to-go product data feed for populating your website and marketing in Google.
FREQUENTLY ASKED QUESTIONS
GENERAL INFO
FAQs
We are a family-run arbor manufacturer and supplier based out of Butler, Pennsylvania. We were created in 2017 when our sister company Rock-N-Rescue saw a need for safe and reliable arborist equipment. With the ability to manufacture, test, inspect, and ship rescue equipment and 40 years of life safety experience already under our belt, it only made sense to bring our expertise to arbor.
Yes. In fact, we acquired Omega Pacific in 2022 and are now providing high-quality carabiners, pulleys, rappel rings and other rescue and arbor devices, thousands of which have been shipped around the country since.
Because we are here to stay. The arbor equipment industry is dominated by huge corporations, and we are seeing more and more of the small businesses get swallowed up. This hurts the small business and the customer – the huge arbor suppliers often have late shipments and poor customer service. Thanks to our hardworking shipping department, 80% of orders of in-stock items ship the same day.
We do, and if you are ever in our neck of the woods in Butler, PA, we invite you to visit us! We conduct all operations out of our location in Butler, from manufacturing to shipping to sales to administration. We would love to give you a tour of our showroom, manufacturing, splicing and warehouse.
Shipping, Handling & Returns
FAQs
If you placed an order many days ago and still have not received a shipping confirmation email, odds are it is because your order contains an item that is on backorder.
If your order does not contain any backordered items and it still has not shipped, you can give us a call at 724-256-8822 or send us an email at [email protected] and we will check the status of your order for you.
All web orders totaling $99 or more are eligible for free ground shipping to all destinations in the continental United States. Some exclusions apply – learn more.
If you would like to return a product, you can call us to request a Return Authorization Number (RA#) within 30 days of receiving the merchandise. You will need to explain the reason why you need to return the merchandise, and if approved, you will receive credit for the item returned minus shipping charges. For more terms and information on returns, click here.
We have the ability to ship internationally, but any orders shipping outside of the continental US are not eligible for free shipping. If you are interested in placing an order to be shipped outside of continental US, email us at [email protected].
discount PRICING
FAQs
If you’re interested in becoming an RNA dealer, you can fill out an application here. If we decide to bring you on, you will benefit from some of the best discounts in rescue and arbor gear available in the industry today.
Yes we do. We have a program designed for tree service owners and companies with 2 tiers of discounts and perks. You can apply for our Preferred Pricing program here.
Yes, we run big sales a couple times per year and occasional discounts and deals on various items and brands. We also offer preferred pricing accounts with two tiers of discounts and perks. Apply for our preferred pricing program here. To stay informed on sales and specials we offer throughout the year, follow us on Instagram or Facebook and sign up for our email newsletter.
HAVE ANOTHER QUESTION?
If your question was not answered here, there are a few ways to contact us:
- By phone, 724-256-8822
- By email, [email protected]
- By social media DMs, on Facebook or Instagram